Privacy Policy

1. Introduction

Coach Hype LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our career coaching platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Professional information (job title, company, experience level)
• Career goals and challenges
• Resume and career documents
• Assessment responses and coaching preferences
• Payment information (processed securely through third-party providers)

2.2 OAuth and Social Media Information

When you sign up using LinkedIn or other social media platforms, we may collect:

• Profile information (name, email, profile picture)
• Professional headline and summary
• Work experience and education (if you choose to share)

2.3 Usage Data

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and interaction data
• Session duration and page views
• Behavioral patterns for coaching effectiveness

2.4 Coaching Conversation Data

Our AI coaching system may collect and analyze:

• Conversation history for continuity and personalization
• Pattern recognition data for ADHD-specific interventions
• Progress tracking and milestone achievements
• Crisis intervention logs (when applicable)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide personalized career coaching and platform functionality
• AI Enhancement: To improve our AI coaching algorithms and pattern recognition
• Communication: To send you updates, coaching reminders, and support communications
• Analytics: To understand usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To detect and prevent fraud, abuse, and security incidents

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (MongoDB Atlas, Vercel)
• Payment processing (Stripe)
• Email communications and notifications
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and authorization protocols
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI coaching algorithms (in anonymized form)

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information through your account settings.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal and operational limitations.

7.4 Opt-Out

You may opt out of certain communications and data processing activities through your account settings or by contacting us.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve platform performance

You can control cookie settings through your browser, though this may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services including:

• LinkedIn: For OAuth authentication and profile data
• Stripe: For payment processing
• Anthropic (Claude AI): For AI coaching functionality
• MongoDB Atlas: For data storage

These services have their own privacy policies, which we encourage you to review.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically, you may also contact our Data Protection Officer at: dpo@jobcoffin.com